FAQ

Below is the typical production flowchart of chocolate products.

Step 1: Contact our sales person to choose the best machine combination for your needs. And,

a. If you want to purchase chocolate mass preparing machines, like sugar grinding machine, chocolate melting machine, chocolate conching machine, chocolate tempering machines and chocolate holding tanks, you just let us know what’s your request of the production capacity. If you already have part of those machines and want to buy a certain kind of machine, then the bought machine shall match with other machines. If you don’t know how to decide the size of machine, please consult us.

b. If you want to buy the chocolate products making machines, like chocolate coating machine, chocolate moulding machine, chocolate panning machine, chocolate wrapping machine, etc., please show us or describe the end products you want to make, then we will choose and customize the right machines based on our experience.

Step 2: Both parties sign contract with each other

Step 3: You make 30% down payment against contract

Step 4: We start the production after getting your down payment according our contract within the lead time.

Step 5: If product check before delivery is required by you, we will inform you the inspection time after the production is finished.

Step 6: You arrange the 70% balance payment before delivery

Step 7: Shipping

Step 8: If on-site installation and debugging is needed, our engineer will go to your factory after the machine arrives.

Usually, the size of the chocolate melting machine shall be less than 1/2 of the size chocolate conching machine. For example, if you have chocolate refining machine with capacity of 1000L, then you shall prepare a chocolate melting tank of 400L-500L. And the size of the chocolate holding tank shall be bigger than the chocolate conche machine. For example, if you have a chocolate conching machine with capacity of 1000L, the capacity of the chocolate tank shall be bigger than 1000L (1200L for instance).

Yes, our professional engineers can provide on-site installation and debugging service if you ask.

If on-site installation and debugging service is needed, you need to provide round-trip ticket, board and lodging, and the labor cost of $80 per person per day for our engineers.

We provide one year warranty after delivery to our machines.

For chocolate mass preparing machine, like sugar grinding machine, chocolate melting machine, chocolate refiner machine, chocolate holding tank and chocolate tempering machine; and also for chocolate polishing machine, the typical production time is about 25 days. In some cases, we can even shorten it to 20 days. And for the chocolate refiner machine, in most of the cases, we will have stock, so we can deliver once we receive the payment.

For chocolate coating machine, the typical production time is about 40 days.

For chocolate moulding machine, the typical production time is about 70-90 days.

Varied payment terms are accepted, such as 1) T/T (30% to be paid against contract before production and 70% to be paid before delivery) 2. LC at sight 3) other ways are negotiable

We are grateful to cooperate with any aspiring company who aimed to devote themselves into the business of chocolate machine. Please contact us for details.

We are aimed to provide the best product with the best price and the best quality. Our price maybe not the cheapest in the whole industry, but we are the cheapest for the same quality level. And we provide the best quality for the same price range.